Q: Returns, Exchanges & Refunds

P lease note: Opened items do NOT qualify for a refund or exchange. To start a return or exchange, the item must be in the same condition it was shipped to you – SEALED and in the item's original packaging. If your item(s) is sealed/new, then you may use the included pre-paid return label that was included with your order to ship your item(s) back to us. Please allow 2-3 for your return/refund to be processed. We will contact you once we have received your item(s). Return shipping is free and there are no re-stocking fees.

Question 1

Why should I become a SuperSaver Member?

Accepted Answer

By becoming a member, you'll have access to our best available pricing, otherwise, you'll see standard product pricing across our website that don't reflect our exclusive Member-Only pricing. Plus you'll get member perks like $69 free shipping, priority support, and insider deals each month. Learn More.

Question 2

How do I unlock member only pricing?

Accepted Answer

To unlock our lowest prices, visible only to logged in members, follow these steps:

• Sign up to become a SuperSaver Member - it's free! Join here.

• Always make sure to log-in before placing an order to make sure you are seeing the lowest everyday price.

If you’re having trouble creating your account, please reach out to us.

Question 3

I'm having trouble logging in

Accepted Answer

Sorry about that. Please make sure you’ve created an account and activated by confirming your email address once you receive our Account email. Then try logging in again.

If you're still experiencing issues, please Contact Us.

Question 4

Returns, Exchanges & Refunds

Accepted Answer

Please note: Opened items do NOT qualify for a refund or exchange.
To start a return or exchange, the item must be in the same condition it was shipped to you – SEALED and in the item's original packaging. If your item(s) is sealed/new, then you may use the included pre-paid return label that was included with your order to ship your item(s) back to us. Please allow 2-3 for your return/refund to be processed. We will contact you once we have received your item(s). Return shipping is free and there are no re-stocking fees.

Question 5

Do you offer free shipping?

Accepted Answer

Yes, we offer fast and free shipping for orders over $69 within Canada.

Question 6

Where do you ship?

Accepted Answer

We ship across Canada, from coast to coast to coast.

Question 7

How do I track my order?

Accepted Answer

Once your order has been placed and processed, you will receive a confirmation email with your order details. This email will include a tracking number and a link to our tracking page.

Click on the tracking number link or enter the tracking number into our tracking page.

Tracking information may not be immediately available after your order is placed. It can take up to 24 hours for the number to become active in our system. If you don't see any updates right away, please be patient and check back later.

Question 8

How do I update my subscription items?

Accepted Answer

We are happy to assist with instructions on how to cancel your subscription.

Login into your account.

Managing Your Subscriptions:

- From the "Subscriptions" tab, you can:
- View Subscription Details: See information about your subscriptions, including the products, frequency, and upcoming orders.
- Skip Next Order: Choose to skip their next scheduled order.
- Pause or Resume Subscriptions: You can pause you subscription temporarily and resume it later.
- Cancel Subscriptions: You may cancel you subscriptions at any time.

Question 9

Is CPAP Superstore covered by my group benefits plan/insurance?

Accepted Answer

This depends on your plan and how often it covers supplies. Contact us and we can provide you a quote to submit for pre-authorization with your provider.

Question 10

Do you offer direct billing?

Accepted Answer

We don't direct bill at this time. Purchases will have to be paid for in full and we'll send you an invoice to submit to your provider,

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