FAQs
By becoming a member, you'll have access to our best available pricing, otherwise, you'll see standard product pricing across our website that don't reflect our exclusive Member-Only pricing. Plus you'll get member perks like $69 free shipping, priority support, and insider deals each month. Learn More.
To unlock our lowest prices, visible only to logged in members, follow these steps:
• Sign up to become a SuperSaver Member - it's free! Join here.
• Always make sure to log-in before placing an order to make sure you are seeing the lowest everyday price.
If you’re having trouble creating your account, please reach out to us.
Sorry about that. Please make sure you’ve created an account and activated by confirming your email address once you receive our Account email. Then try logging in again.
If you're still experiencing issues, please Contact Us.
Yes, we offer free shipping for orders over $99 within Canada. For orders below the $99.00 threshold, a low flat shipping rate will apply.
We ship across Canada, from coast to coast to coast.
Once your order has been placed and processed, you will receive a confirmation email with your order details. This email will include a tracking number and a link to our tracking page.
Click on the tracking number link or enter the tracking number into our tracking page.
Tracking Page: https://cpapsuperstore.ca/apps/parcelpanel
Tracking information may not be immediately available after your order is placed. It can take up to 24 hours for the number to become active in our system. If you don't see any updates right away, please be patient and check back later.
We are happy to assist with instructions on how to cancel your subscription.
Managing Your Subscriptions:
- From the "Subscriptions" tab, you can:
- View Subscription Details: See information about your subscriptions, including the products, frequency, and upcoming orders.
- Skip Next Order: Choose to skip their next scheduled order.
- Pause or Resume Subscriptions: You can pause you subscription temporarily and resume it later.
- Cancel Subscriptions: You may cancel you subscriptions at any time.
This depends on your plan and how often it covers supplies. Contact us and we can provide you a quote to submit for pre-authorization with your provider.
We don't direct bill at this time. Purchases will have to be paid for in full and we'll send you an invoice to submit to your provider,
Need help finding the right mask for you? You can access manufacturer guides for fitting, sizing, and cleaning HERE at our Mask Resources Page
- Already have a mask? Get step-by-step fitting instructions, headgear adjustment tips, and help fixing leaks or pressure sores.
- Shopping for a mask? Use our sizing guides to measure your face and find the right fit before you buy. Factors like your breathing style, sleep position, and facial features all affect which mask size and style will work best for you.
- New to CPAP? If this is your first mask, consider purchasing a Mask Fit Pack — these include multiple cushion sizes so you can try each one and know exactly which parts to reorder when it's time for replacements.
A mask that doesn't fit properly can lead to leaks and discomfort, making you less likely to use it consistently. Taking the time to get the fit right is well worth it for the benefit of better sleep.
You can request to cancel or modify an order by messaging us in chat or emailing [email protected] as soon as possible. Once an order has been printed in our warehouse, an order cannot be canceled. Rest assured, we have a 30 day hassle-free return policy, so if there's an error on your order, simply return the items when you receive them and send them back to us unopened for a full refund.
To pass the greatest savings directly to you, we operate entirely online and do not offer live phone support. However, we are here to help! The best way to reach us is by messaging us in chat or emailing [email protected], and our team will get back to you within 24-48 hours.
Yes, you absolutely can!
- For immediate help: Our AI assistant is available via chat 24/7 to help with quick questions, tracking, and common issues right away.
For human support: If you need a team member, just email us at [email protected]. To help keep our prices as low as possible, our support operates entirely online. They will carefully review your request and get back to you within 24 to 48 hours.